FAQ

Terms and conditions

Custom wigs

We specialize in the design, creation, customization, and sale of wigs.

Custom wigs are made based on the specifications you provide (measurements, lace type, style etc..

It is the customers responsibility to ensure all details provided are correct

 

Shipping

We currently ship within the US only. When sending hair to us, shipping fees are the responsibility of the customer. Ready to ship wigs will ship out 2-3 business days once payment is received. Bring your own hair custom wigs will ship out. 7-14 business days after I receive the hair in the mail. All orders ares shipped via USPS priority mail. Tracking information will be provided after dispatch.

Refund

Due to the custom nature of our products, all wig sales are final and non-refundable. If you do experience sizing issues, we will be more than happy to remake the wig to your liking.

Limitation of liability

We are not responsible for allergic reactions, scalp sensitivity or other issues related to wig use.

Customers are advised to perform patch tests before applying adhesives or products to wigs

Amendments

We reserve the right to update these Terms at any time. 

Contact Information

For questions or concerns, contact us at:

www.wigsbymelanie.com

(919) 348-1815

Business address

9700 Rainsong Dr. Wake forest NC 27587